Frequently Asked Questions

How do the acoustic wood panels arrive?

The acoustic wood panel range comes in 2 panels measuring 94.48" x 11.81".

Do the panels come in larger sizes?

We have designed the panels to join width-ways and long ways seamlessly so any length or width can easily be achieved.

How do I install the panels?

If you're going to have them for decorative purposes while still providing sound absorption, we recommend screwing the panels directly into the wall through the acoustic felt backing using black or grey screws, depending on your choice of backing. Please refer to our installation videos on each product page.

Do you produce custom panel sizes?

We do not currently offer the panels in custom sizes; however, we have designed them to be easily cut if you need smaller or they can be joined if you need to cover larger areas

Can the panels be used in a bathroom or kitchen?

The panels will be absolutely fine in these areas as long as they are not in direct contact with water, although we recommend applying a water-resistant finish to the front of the slats to protect them against any moisture or humidity.

Can the panels be used outside?

The acoustic slat wood wall panel range is designed for indoor use only.

Are the acoustic wood wall panels finished?

The acoustic panels comes un-oiled. Un-oiled allows you to finish it any way you choose. We recommend adding a finish, whether it's an oil, wax, lacquer, or varnish, to protect the wood, and while doing so, it also enhances the grain and colours of the wood.

Do the colors of the pictures look like the panels in real life?

The wood used is always from the same source, so they will always look more or less the same. It is natural wood, however, so knots, slight cracks and color variations can occur.

How can I hide the edges of the panel?

The panels have been designed to have the edge exposed. When cutting through the slats they are black throughout so an edge will always look like the rest of the panels.

What do I do if I have plug sockets, windows or other items to install around?

It is straightforward to adjust the panels to fit around any object. You can cut the slats' widthways with a saw, and the felt lengthways with a sharp blade to apply around any item you may have on your surface.

My Order is Not Going Through! What's Going on?

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. If the issue persists, please contact your credit card company to ensure there are no holds placed on your card.

When Will My Order Ship?

Most orders ship within 2-3 business days of purchase unless a specific ship date is indicated on the product. Delivery times are provided solely as guidelines and are subject to change at any time. Orders placed during a launch will ship within 5 business days.

I Just Placed an Order on feltmodern.com. Can I Add Something Else?

We cannot add items to an existing order. Please place a new order for the item. We’ll try out best be happy to consolidate shipping items together.

Just Ordered a New Item but My Order is Taking Longer Than Normal. Is There an Issue?

Orders placed during new collection launches may take longer than usual to process and prepare to ship, due to high volume. We do our best to deliver within the delivery time indicated on each individual product and will inform you if we cannot meet the delivery date.

Where is My Order Confirmation?

As soon as your order ships, you should receive an email confirmation to the email address you entered on your order. If you did not receive this e-mail, please reach out to us at support@feltmodern.com

Are returns free of charge?

Returns will be at your own cost if returning due to no longer wanting the panels because of design, colour or miscalculation of sizing.

How do I make a return?

Please get in touch with us via email at support@feltmodern.com if you would like to organize a return.

What Payment Methods Are Accepted?

We accept the following payment providers: American Express, Visa, MasterCard, Discover, JCB, Paypal, Venmo, Apple Pay, Google Pay, Shopify Pay, Klarna. For Klarna FAQ, please consult the Klarna sitehere.

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